Frequently Asked Questions
Yes, importing your existing database into CharityTracker is possible. To ensure that the database is imported accurately, the CharityTracker support team performs the import. You can
email us a sample of your existing database and we will give you an estimate of what the cost will be. Please take a moment to review
this guide which will show you the database that can be imported into CharityTracker.
No problem! Just give us a call at 888.764.0633 and we'll point you in the right direction!
Any verifiable 501c Agency/Organization or Church/Religious Organization with a benevolence program.
Any computer with a modern web browser. We recommend the latest version of
Mozilla Firefox.CharityTracker works flawlessly in
Firefox 3+ or
Internet Explorer 7+. CharityTracker will work with some minor visual glitches in other modern browsers.
Any PC or MAC built in the last 4 or 5 years should work fine. Make sure you have the latest version of your web browser on your computer.
You can start using CharityTracker within a few minutes after you sign up. However, if you have requested membership to an existing network, the network administrator is notified of your request immediately by email and it could take as little as a few minutes to be approved.
Using the same internet security methods used by banks, the federal government and credit card companies, you never have to worry about unauthorized people looking at your information. We employ 256-bit SSL encryption. Please visit our
security overview page.You can read our Terms of Service
here.
Only agencies who are part of your local CharityTracker network will have access to your information.
You own all the information you record in CharityTracker. Your information is available upon request.
Yes. You can use the tutorial videos on this website to learn how to use CharityTracker. Our support team is available for over-the-phone walk-throughs and to answer any questions (888.764.0633). On-site training is also available for an additional fee. Just
email us.
CharityTracker uses MySQL 5.0 running on an enterprise Linux configuration.
Your data is backed up nightly and written to multiple hard drives. In the event of an emergency, we can perform a full backup recovery.
Your data is hosted by Rackspace, US Inc and is located in Dallas, TX. It is regarded as one of the best hosting facilities in the country. The data center is monitored 24/7/365 by onsite staff, controlled with biometric locks and monitored by security cameras around the clock. You never have to worry about unauthorized people looking at your information.
Yes. Should you decide to stop using CharityTracker, we can export your data to a CSV or SQL file.
CharityTracker is a hosted service, we don't offer an installable version. We keep track of everything so you don't have to worry about anything.
Yes. You can reach us at 888.764.0633 Monday-Friday 9a-5p CST. You can also feel free to
email our support team anytime.
No. Never. We don't like hidden fees either.
CharityTracker is billed in advance on a monthly or annual basis and is non-refundable. There will be no refunds or credits for partial months of service, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
Not at this time. We will add other languages if we get enough requests from our users.
Visit the web address for your account (ex. unitedway.charitytracker.net) and click the "Forgot your password?" link.
