Is CharityTracker legal?
Yes. Please review this page for details.

Who can subscribe to CharityTracker?
Any verifiable 501c Agency/Organization or Church/Religious Organization with a benevolence program.

What do I need to use CharityTracker?
Any modern web browser. We recommend the latest version of Mozilla Firefox.

What browsers does CharityTracker work in?
Firefox, Safari, and Internet Explorer.

How long until my agency/organization can use CharityTracker?
Typically, CharityTracker will be ready to use within 24-48 hours. Community implementation depends on your policy and procedures, and how quickly you setup CharityTracker.

How secure is CharityTracker?
CharityTracker is as secure as it gets. Using the same internet security methods used by banks, the federal government and credit card companies, you never have to worry about unauthorized people looking at your information. We employ 128bit SSL encryption.

What are the Terms of Service?
You can read our Terms of Service here.

What are the system requirements for CharityTracker?
A PC or MAC built in the last 4 or 5 years should be good enough. You will need to make sure you have the latest version of your browser on your system.

Who has access to my data?
Only those who are part of your local CharityTracker community assistance network will have access to your information.

Who owns the data we input into CharityTracker?
You own all data and information entered into CharityTracker. Your information is available in a file upon request.

Does Simon Solutions provide training for CharityTracker?
Yes. Our online learning center include FAQ, training videos, and an online support forum for members. Onsite training is available for an additional fee. Just email us.

What database engine does CharityTracker utilize?
The latest version of mySQL.

Is our data backed up in case of an emergency?
Data is backed up frequently and written to multiple hard drives. In the event of an emergency, we can perform full backup recovery.

Where is our data hosted?
We host your data in one of the most state of the art facilities in the United States right on the internet backbone.

Can we export our data if we don’t want to use CharityTracker anymore? What format is the export in?
Yes. Should you decide to stop using CharityTracker, we can export your data to a CSV file.

Can we install CharityTracker on our own server?
We don’t offer an installable version of CharityTracker. CharityTracker is a hosted service. We maintain the servers, the security, all the updates and improvements so you don’t have to worry about anything.

Do you provide phone support?
Yes. You can reach us at 1.888.764.0633 Monday-Friday 9a-5p CST. Chances are that your question has already been answered in our Frequently Asked Questions or video tutorials, but sometimes you just don't find that answer you're looking for. Feel free to email support anytime or give us a call.

Are there signup, termination, or hidden fees we should know about?
No. Never. We don’t like extra or hidden fees, it’s just bad business.

How does your refund policy work?
CharityTracker fees are based on a month to month pay as you go subscription. We do not give refunds unless you have paid for a year in advance, then your refund will be pro-rated.

Is CharityTracker available in other languages besides English?
Not at this time. We do have tentative plans for other language versions as the market dictates.

What if I lose my password or can’t remember it?
Visit the web address for your account (ex. unitedway.charitytracker.net) and click the "Forgot your password?" link.